Q: Cancel your subscription

We hate to see you go… :( You can follow these steps to cancel your subscription: <ol> <li>Go to <a href="https://app.everbee.io/account">My account</a></li> <li>Tap on Profile</li> <li>Click on Cancel Subscription </li> </ol>

Question 1

Analytics isn't working / "No rows" error message

Accepted Answer

If you see a "Spinning" issue in EverBee, this guide will help you solve the issue.

|| It's important to use EverBee in a Chrome Browser for a better experience. In case you don't have a Chrome Browser, you can download it here.

Reinstall EverBee
Reconnect your Etsy shop. You can follow these steps
If you've the same browser open for days, it may affect the analytics searches. We would like to recommend closing your browser completely.

Still facing this issue?

Please, feel free to contact us, we will be happy to help :)

Question 2

Manage your subscription

Accepted Answer

Manage your subscription on EverBee

Open EverBee Web-App
Tap on My profile > Manage Billing

Question 3

Cancel your subscription

Accepted Answer

We hate to see you go… :(

You can follow these steps to cancel your subscription:

Go to My account
Tap on Profile
Click on Cancel Subscription

Question 4

How does EverBee work?

Accepted Answer

As you likely know, Etsy doesn’t share much data with us (or anyone).

Sales and Revenue history is no exception. We built an algorithm that takes the data that Etsy does share to make some estimations.

Etsy provides us with a few things such as:

Views
Reviews
Favorites
Listing dates
Prices
and a few other things.

Our algorithm uses this information to make our estimations. Unfortunately, Etsy won’t share exact details of each Etsy listing, so our algorithm has to do the heavy lifting.

An example of when a listing would be “way off” could be… If a listing is getting tons of views, tons of favorites, but just isn’t converting as good as their counterparts. EverBee will think the listing is doing well, but in reality, maybe the images are not very good and hence, not converting well (as an example)…

The same can be true if a listing is converting much higher than normal… EverBee estimates will be lower than reality.

Point is, EverBee is a guide, not exact results. And we’re working to improve it every day. :)

Question 5

Can I use EverBee on my ipad/Mobile?

Accepted Answer

EverBee is now available for iPad and mobile! :)

You can visit EverBee.io and create your account. You will be automatically logged into your EverBee Dashboard.

|| In case you face any issues on your end, don’t hesitate on contacting us at hello@everbee.io

Question 6

EverBee is not showing up on my Etsy page

Accepted Answer

If you see the following, it means that EverBee was successfully installed :)

You will see a **blue bar ** on your Etsy store.
You will see EverBee's logo on your Chrome extension drop down menu.
EverBee will be set as "On", you can check this on your Chrome extension menu bar.

|| if you don't see EverBee on your Etsy page, then it is not installed yet. You can use this link to download EverBee.

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