Hello there, everyone!
Here, we'll help you check what might have happened after you purchased a subscription and your account still shows the old plan.
- While making the payment/ purchase of your new subscription, you must check IF THE EMAIL ADDRESS matches your EverBee account's email address. (It must be the same).
- Also, how did you type your email address? Our system is very sensitive. (e.g. hello@everbee.io)
- If it happened, you did it differently (e.g. Hello@everbee.io or HELLO@EVERBEE.IO). This means that your account won't process the upgrade you just bought. Reach out to us at hello@everbee.io immediately!
- If you have more than 01 EverBee account and typed the wrong account (email address) you wanted your upgrade to be. You won't be able to change/ correct that from your account. Reach out to us at hello@everbee.io immediately!
- Also, it could be caused by other reasons, such as:
- The payment didn't go through (for every purchase or invoice charge, our payment system will send you a receipt to the email address you typed in the payment system).
- The bank didn’t authorize the charge
If you need further help, please get in touch with us at hello@everbee.io.