Troubleshooting

• EverBee is not working - No rows

  If you see a "Spinning" issue in EverBee or you don't get results, this guide will help you solve the issue. Verify that your Chrome Browser is updated. You can check by copying this link in your Chrome Browser: chrome://settings/help Reinstall EvSome readers

• How can I turn off EverBee?

  Do you want to turn off EverBee but not remove it from your extensions? You can do it, following these steps :) You can open your Chrome extension drop down menu and click on EverBee. EverBee will be set as "On", once you click on our logo, it will change to "Off" . In case you need further help, feel free to contact us through hello@everbee.io. 😊 Related artiFew readers

• EverBee is not showing up on my Etsy page

  If you see the following, it means that EverBee was successfully installed :) You will see a blue bar on your Etsy store. You will see EverBee's logo on your Chrome extension drop down menu. EverBee will be set as "On", you can check this on your Chrome extension menu bar. InFew readers

• Error message when trying to upgrade

  We apologize for any inconvenience this may have caused you. Sometimes, our payment processor is not compatible with certain browsers such as Brave or Firefox; but luckily we have a solution! Click on the link below and upgrade now to continue exploring EverBee: https://everbee.io/pricing-plan/ In case this issue persists, please, contact us at hello@everbee.io :)Few readers

• I can't see the extension bar on my Etsy shop

  Hi there! Here are some quick steps to follow in case you can't see our extension bar. Open this link and check if the extension was actually added. In case you are using EverBee in incognito mode, you can check out our video, and allow the use of EverBee on your Browser.Few readers

• How to use EverBee in Incognito Mode

  You can follow these quick steps to use EverBee in Incognito Mode. Open your Chrome Browser. On your Browser tool bar, click Settings. Tap on Extensions You will see EverBee extension, click on Details Then enable incognito Mode. In case you need further help, feel free to contact us through hello@everbee.io. 😊 Related links Check out our video about how to use EverBee in Incognito Mode HFew readers

• I can't connect my Etsy Shop

  Hello everyone You'll see this message whenever your Etsy store has already been connected to another EverBee account. It's possible to connect only 1 EverBee account to your Etsy store. However, you can add multiple stores and link them to the same EverBee account. . As we can see in the image below, the extension informs the other EverBee account connected to your Etsy shop. You cFew readers

• I'm getting the error "Your file couldn’t be accessed / ERR_FILE_NOT_FOUND"

  When you click on EverBee, make sure you're actually on the Etsy website - otherwise this error will show up. Please, let's take into consideration that EverBee it's designed exclusively for Etsy! In case you need further help, feel free to contact us through hello@everbee.io. 😊 Happy Selling!Few readers

• I'm having design issues with the extension bar

  Hello there! If you are having design issues as the following picture: . One thing you can try is zooming out your Etsy page. To do this, go to the Menu bar on your browser Zoom Adjust the zoom until the screen is the size you want and EverBee doesn’t overlap anymore. In case you need further help, feel free to contact us through hello@everbee.io. 😊Few readers