Account and Billing | EverBee Helpdesk

Subscription

Manage your subscription
Manage your subscription on EverBee Open EverBee Web-App Tap on My profile Manage BillingPopular
Cancel your subscription
We hate to see you go... :( You can follow these steps to cancel your subscription: Go to My account Tap on Profile Click on Cancel SubscriptionPopular
Add or edit a payment method
You can add cards to pay your subscription. Add a debit or credit card Sign in to your account Click on My Profile Tap on Manage billing Click Add payment method. Click Add credit or debit card. Enter your card info. Edit or add a payment methodSome readers
Check your invoice history
You can check your EverBee receipts. Sign in to your account Tap on Profile Manage billing At the bottom, go to the section "Invoice history" Select which invoice you want to visualizeFew readers
Pause your subscription
You will while your plan is paused, and you can resume at any time. Isn't that great? :) Pause your subscription Sign in to your account Tap on My profile Manage billing Click "Pause plan" Chose for how long you want to pause your plan Save changesFew readers
Will my subscription auto-renew?
Yes, our subscriptions are automatically renewed after each billing period. It depends on the subscription type you've chosen - monthly or annually. Please, note that cancelling the subscription turns off the auto-renew and ends the current subscription cycle. It is not done immediately and does not provide a refund. Related articles Refund Policy Terms of ServiceFew readers
Change your billing address
You can change an address associated with a specific payment method. Edit your billing and shipping information Log in to your account Tap on My profile Manage billing In the "billing and shipping information" section, click Update information Enter your new address. Click Save.Few readers
I upgraded my plan but the dashboard still marks the old plan
If you see that EverBee didn't update your subscription, it can be caused by the following reasons: The payment didn't go through The bank didn’t authorize the charge How to check if this is the case? You can check your invoices, here. You won’t see the charge on your bank statement.Few readers
Remove a payment method
Remove a payment method Sign in to your account Tap on My profile Manage billing Click in payment method. Tap in "..." Select "Delete"Few readers
Set or change a default payment method
The first payment method you add to EverBee becomes your default way to pay for all future purchases. Change your default payment method Sign in to your account Click on "My profile" Tap on Manage billing Click in payment method. Tap in "..." Select "Make default"Few readers
I was charged twice
If you see two charges for EverBee subscription, it can be caused by the following reason. The subscription was bought using a different email address, thus creating two different accounts in EverBee software. How to check if this is the case? You will see two different names/ emails on your receipt. You have access to the extension when you login from two different email accounts, and/or you have received a subscription confirmation to two emails. Please, contact us (https://Few readers
How can I downgrade?
Downgrade your subscription Open EverBee Web-App Tap on My profile Manage Billing Click on "Update Plan" Select the plan of your preferenceFew readers
How can I upgrade?
Here quick steps that you can follow to upgrade your plan. :) Open EverBee side bar Go to the section Pricing plan Select the new plan Register your card details Related articles What plans does EverBee has? Add or edit a payment method (https://everbee.crisp.helSome readers

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