Articles on: Account and Billing

I upgraded my plan but the dashboard still marks the old plan

If you see that EverBee didn't update your subscription, it can be caused by the following reasons:

The payment didn't go through
The bank didn’t authorize the charge
A different email address was used when purchasing the subscription

How to check if this is the case?

You can check your invoices, here.

You won’t see the charge on your bank statement.

Charges: After you upgrade, you are automatically charged. Charges appear on your statement as WWW.EVERBEE.IO, and then the month and date.

In case you need further help, feel free to contact us through 😊

Add or edit a payment method
Set or change a default payment method
Will my subscription auto-renew?

Updated on: 19/06/2023

Was this article helpful?

Share your feedback


Thank you!