Handling of Emails for Physical and Digital Products in EverBee Email

EverBee Email automates the sending of Order Campaign emails, which are triggered by specific events related to your Etsy orders. This article explains how EverBee Email differentiates and handles emails for both physical and digital products.

1. Order Confirmation Emails

Trigger: Sent immediately after an order is placed.
Applies to: Both physical and digital products.


2. Shipment Confirmation Emails

Trigger: Dispatched when the seller marks the order as shipped.
Applies to: Only physical products.


3. Delivery Confirmation Emails

Trigger: Sent when an order is marked as delivered.
Applies to: Only physical products.


4. Review Request Emails

Trigger: Dispatched a few days after the order completion.
Applies to: Both physical and digital products.

Customization Options:

You can customize the content and other settings of these emails to align with your shop's branding and communication style. This flexibility allows you to maintain a consistent and personalized touch in your customer interactions. Refer to this helpdesk article for more information.

Updated on: 14/11/2023