At EverBee Email, we want to keep things running smoothly for you, just like your email campaigns. Here's how you can easily manage your subscription with us, whether your number of subscribers grows or decreases.

You can find pricing details for all of our plans right here

Upgrades

To upgrade to a paid account during your trial period:

  1. Go to Settings > Billing 
  2. Add your credit card information under Payment Method

If you are in a paid plan and your list of subscribers grows and you need a bigger plan, we'll automatically move you up. This way, you can keep sending emails without any pauses.
Need to Downgrade? Just Let Us Know

If you've got fewer subscribers than before, you might want to move to a smaller plan to save money. To do this, simply message us through the app, and we'll help you switch. You can find our chat widget at the bottom right corner. 💬 

Understanding Your Bill

Your EverBee Email bill is pretty straightforward:

  • Fair Charging: If you change your plan, we only charge you for the time you use each plan. If you move plans, we'll sort out the costs fairly.
  • Paying Ahead: Your payment covers the next month, so your service keeps running smoothly. That means when you pay your $20 monthly bill on March 1st, you're paying for up to 1,000 subscribers from March 1 to March 31.

How to Change Your Plan

  • For an upgrade: You can visit our pricing page 
  • For a downgrade: Contact us through the app, and we'll take care of it.

View Invoices: 

View a record of your past invoices from EverBee Email under Settings > Billing > Invoices. To view an individual invoice, click View Invoice. 

Each invoice shows the following information about the transaction:

  • Service dates
  • Amount paid
  • Payment method (last 4-digits of the card on file)

To update the company information that appears on your invoices, go to Settings > Billing > Manage Billing 

Cancel Account

Once you cancel, you’ll still have access to your subscription until the end of your current billing period (you can also change your mind about canceling until then, too).

To cancel your EverBee Email subscription:

  1. Click Settings > Billing
  2. Click Cancel Subscription

If you have questions or need help with your plan, just reach out. We're here to make sure you have the best experience with your email marketing. 💥