Hello there!
Here, we'll help you with a piece of important information about your subscription renewal and charges. (This is for active subscriptions only, Monthly or Annual)
Our subscriptions are automatically renewed after each billing cycle, which can be Monthly or Annual. The payment system doesn't allow subscriptions without an automatic payment set.
So, if you decide not to have automatic charges for your subscription, you can cancel it. We will be sad to see you go... 😢
Also, note that cancelling the subscription turns off the auto-renew and ends the current subscription cycle, whether Monthly or Annual.
For example: You have a monthly subscription, and its monthly billing charges are due on the 18th of each month. Then, you decided to cancel it on the 20th of this same month, so your subscription will still be available with all features (that it already has) until the 18th of the following month, and after that, it will be cancelled with no further charges.
Notes:
- If it happens that you have an active subscription and have a pending charge, this is probably because your subscription's invoice has already been processed, and you cannot apply for the cancellation. Please contact us at hello@everbee.io.
- In case you've decided to cancel it and want to know if you're eligible for a refund, please check our refund policy.
- Also, if you leave your subscription running without cancelling or by stopping to access your EverBee account, this won't cancel it or stop its billing charges automatically. Your subscription will still be active!
If you need further assistance, feel free to contact us at hello@everbee.io 😊
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